How Can We Help?

This usually means your TV is not set to the correct HDMI input.

Please check:

• The HDMI cable is firmly connected to Owlzoom and your TV.
• Owlzoom is connected to power.
• Owlzoom is turned on.
• The indicator light is solid green.
• Your TV is switched to the HDMI input where Owlzoom is connected.

Use your TV remote to switch between HDMI inputs until the Owlzoom screen appears.

Check that Owlzoom is connected to power.

Then press and hold the power button for about 3 seconds. The indicator light should turn solid green when Owlzoom is powered on.

If Owlzoom still does not turn on, try another power source or power adapter. If the issue continues, please contact Owlzoom support.

No. Owlzoom does not need Wi-Fi, an app, downloads, or a subscription to play built-in games.

Kids can start playing after Owlzoom is connected to your TV and powered on.

Make sure Owlzoom can clearly see your child's whole body and both hands.

Try these steps:

• Stand where the full body is visible on the screen.
• Do not stand too close to Owlzoom.
• Adjust Owlzoom's camera angle up or down.
• Keep both hands visible.
• Make sure the room has bright, even lighting.

Also keep Owlzoom's view clear. Avoid mirrors, glass, reflective objects, fans, other moving objects, or other people in the camera view.

The hand tracking stars appear when Owlzoom detects your child's hands.

If you do not see the stars:

• Make sure both hands are visible.
• Improve the room lighting.
• Adjust your child's position.
• Adjust Owlzoom's camera angle.
• Remove mirrors, glass, fans, or other distractions from the camera view.

Once Owlzoom detects the hands, the stars should appear on the screen.

Your child should stand where Owlzoom can see their full body clearly.

Do not stand too close to the device. If the full body does not appear on the screen, step back slightly or adjust Owlzoom's camera angle.

After moving Owlzoom or changing the camera angle, check the screen again to make sure your child's full body is visible.

A bright, evenly lit room works best.

Try to avoid:

• Very dark rooms
• Strong backlight from windows
• Bright light behind your child
• Mirrors or glass behind the play area
• Highly reflective clothing or objects
• Flickering lights
• Moving fans or moving objects in the camera view

Soft, normal room lighting is usually enough.

First, check whether Owlzoom can see your child clearly.

If the game still does not respond, turn Owlzoom off and restart it. Then enter the game again.

If the issue continues, please contact Owlzoom support.

Try these steps:

• Move a little closer to Owlzoom.
• Improve the room lighting.
• Remove objects blocking the camera.
• Keep fans, other people, and moving objects out of the camera view.
• Restart Owlzoom if the game freezes or stops responding.

Owlzoom uses simple body movements for basic controls.

Common controls include:

• Wave to browse games
• Raise both hands to start
• Cross both hands over your chest to exit
• Move the tracking star to "NO" to cancel exit

Different games may use different movements, so kids can follow the on-screen prompts while playing.

Yes. We are currently working on new games for Owlzoom.

When new games are available, we will share update information on owlzoom.com, including what is new and how to install the update.

You can also leave your email on owlzoom.com to get notified when new games are released.

When a new game update is available, we will publish the update package on owlzoom.com.

You can download the update package to the included memory card, then follow the update instructions on our website.

The memory card included in the box is used for game and firmware updates. Please use official Owlzoom update files only, and follow the instructions carefully during the update process.

We are happy to help.

Please email us at:

owlzoomcare@outlook.com

To help us support you faster, please include:

• Your order number, if available
• A short description of the issue
• A photo or short video, if it helps show the problem
• Your TV or setup details, if the issue is related to connection or display